iPhone – Official Apple Support (2025)

Table of Contents

Forgot your Apple Account password? If your AppleAccount has ben locked or disabled If your iPhone has been disabled or you’ve forgotten your passcode Back up your iPhone Update your iPhone If your iPhone won’t turn on or is frozen If you can’t update Use eSIM on iPhone Get help with battery life Service and Repair My Support Service options Start a repair Media purchases and subscriptions Manage media purchases Manage subscriptions If you’re unable to purchase iPhone User Guide Accidents happen.AppleCare+ covers them. Join us to discover the best of iPhone Search for more topics AppleCommunities Get Support Support app References

Forgot your Apple Account password?

Reset your password to regain access to your Apple Account.

Reset password

If your AppleAccount has ben locked or disabled

Find out what to do if you can’t sign in because your account has been locked, disabled or is not active.

Find out how to reactivate

If your iPhone has been disabled or you’ve forgotten your passcode

If you’ve entered the wrong passcode too many times, your iPhone may have been disabled. If you can’t remember the passcode, find out how to use recovery mode.

Find out about recovery mode

Back up your iPhone

You can back up automatically with iCloud or back up to a computer.

Back up with iCloud
More backup options

Update your iPhone

If you’re experiencing an issue, updating iOS may fix it. Plus you’ll get the latest features and security enhancements.

Find out how to update

If your iPhone won’t turn on or is frozen

Press the volume up button, then the volume down button and then hold the side button until the iPhone starts to restart.

Find out what to do

If you can’t update

Find out why you may be unable to update your iPhone and what steps to take.

If your iPhone won’t update

Use eSIM on iPhone

Stored digitally in your iPhone, an eSIM is like a physical SIM without the card. See how to set up a new eSIM or transfer one from your previous iPhone.